Hbage Terms & Conditions —
What You Should Know Before You Start

By using the hbage website and its related services, you are considered to have fully accepted these Terms and Conditions (hereinafter "the Platform", "we", or "us"). If you do not agree with any part of these terms, please refrain from using hbage.

These Terms and Conditions constitute a legally binding agreement between hbage and all its registered users. This agreement is governed by the applicable laws of Bangladesh and relevant international regulations.

Hbage is an internationally licensed online gaming platform. We are committed to ensuring transparency, fairness, and a safe gaming environment at all times. These terms apply to all services on the platform, including casino games, bingo, live games, Sports Betting, and any future services.

To create an account and play on hbage, you must meet the eligibility requirements listed below. These conditions are in place to protect you and all other players.

• You must be at least 18 years of age.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may only open one account.
• You must not be a resident of any country where online gaming is prohibited by law.
• You are responsible for keeping your account password confidential.
• Sharing or transferring your account to another person is strictly prohibited.

Providing false information during registration may result in your account being closed at any time and your balance being forfeited. If you need to update your details, please contact our support team.

As a responsible gaming platform, hbage is committed to keeping minors completely away from gambling. To this end, we conduct KYC (Know Your Customer) verification to confirm the age and identity of all users.

Before submitting a withdrawal request, or upon exceeding certain thresholds, you may be required to submit the following documents:

• A clear photo of your National ID (NID) or passport.
• A recent utility bill or bank statement as proof of address.
• Proof of payment method ownership (bKash/Nagad number verification).

KYC verification is typically completed within 24–48 hours. Withdrawals may be temporarily suspended while verification is in progress. hbage keeps your personal information completely secure and never shares it with any third party.

Deposits on hbage can be made via bKash, Nagad, and Rocket. Deposits are generally instant, though minor delays may occasionally occur due to technical issues on the payment provider's end.

Always provide accurate details when making a deposit. If a deposit fails due to incorrect information, refunds will be processed in accordance with the relevant payment provider's policy. hbage does not charge any additional fees on deposits.

Withdrawals on hbage are fast, transparent, and hassle-free. Most withdrawals are processed within 10–30 minutes. However, withdrawals may be delayed if KYC verification has not yet been completed.

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 500.
• Your daily maximum withdrawal limit is determined by your account level.
• hbage charges no processing fees on withdrawals.
• To withdraw bonus funds, you must first meet the specified wagering requirements.
• hbage reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

VIP members enjoy priority access to faster withdrawal services. To learn more about the VIP program, VIP Page View.

Hbage offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and more. Please read the relevant terms carefully before claiming any offer.

The following general terms apply to all bonuses:

• Each bonus has its own wagering requirements.
• There is a set time limit for fulfilling wagering requirements.
• Claiming more than one bonus simultaneously may not be permitted.
• Bonus funds cannot be used on certain games.
• hbage reserves the right to void bonuses if bonus abuse is suspected.
• hbage reserves the right to modify or cancel any promotion at any time.

The following activities are strictly prohibited on the hbage platform. Any violation may result in immediate account termination and possible forfeiture of the account balance.

• Operating multiple accounts under the same identity.
• Abusing the bonus system or claiming bonuses through fraudulent means.
• Hacking, exploiting bugs, or using automation tools in gaming software.
• Using the platform for money laundering purposes.
• Colluding with other players to manipulate game outcomes.
• Misappropriating funds through chargebacks or payment fraud.
• Harassment of the platform or other players.

All games on the hbage platform are powered by certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes. Results are regularly audited by independent third-party auditors.

• Game outcomes are entirely random and cannot be controlled by any party.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If a game is interrupted due to a loss of internet connection, the data saved on our servers will be considered the final and definitive record.
• If there is a discrepancy between the winnings displayed in a game and the data on our servers, the server data will be considered final.
• hbage reserves the right to void winnings resulting from abnormal payouts caused by software bugs.

Hbage believes gaming is a form of entertainment — not a source of income. We encourage all our players to game responsibly and actively work to prevent problem gambling.

Hbage provides players with the following responsible gaming tools:

• Set daily, weekly, and monthly deposit limits.
• Set session time limits.
• Temporary account suspension (cooling-off period).
• Permanent or long-term Self-Exclusion.
• Regular reminders for reality checks.

If you feel that gaming is affecting your daily life, relationships, or financial wellbeing, please reach out to our support team. For more information, visit our Responsible Gaming Page View.

Hbage places the highest priority on the security of your personal information. We use SSL encryption and advanced security technologies to keep your data fully protected.

• Your data is used solely to provide our services and meet legal obligations.
• Your data is never sold to third parties for marketing purposes.
• Information may be disclosed to authorities if required by law.
• You may request to view, correct, or delete your personal data at any time.

For more details on our privacy practices, please visit our Privacy Policy Read.

Any dispute between hbage and a player will first be addressed through an amicable resolution process. To file a complaint, please contact us through our support channels.

• Step 1: Submit your complaint via live chat or email.
• hbage will provide an initial response to any complaint within 72 hours.
• Complex cases may take 7–14 business days to resolve.
• If both parties cannot reach an agreement, the matter will be resolved through an independent arbitration body.

Hbage reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Changes take effect as soon as they are published on the website.

For significant changes, hbage will send advance notice to your registered email. Continuing to use the platform after any changes are made will be considered automatic acceptance of the updated terms. We recommend checking this page regularly.